Refund policy
At Gavunes, we want you to be satisfied with your purchase. This Return & Refund Policy applies to clothing and caps purchased through our online store.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
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Unworn and unused
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In its original condition
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Free from stains, odors, washing, or damage
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Returned with original tags and packaging when applicable
2. Items That Cannot Be Returned
Returns may not be accepted for:
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Items that have been worn, washed, altered, or damaged
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Items missing original tags or packaging when applicable
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Items returned after the 30-day return period
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Items marked as final sale, where applicable
Nothing in this policy limits any consumer rights that cannot legally be excluded.
3. Return Request
Customers must request a return within the applicable return period. Return requests are reviewed before the item is sent back.
Once a return is approved, the customer will receive the applicable return instructions.
4. Return Shipping
Unless an item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
If Gavunes determines that an item was received defective, damaged, or different from the item ordered, appropriate return-shipping arrangements may be provided.
5. Refunds
Once the returned item is received and inspected, the refund will be processed if the return meets the conditions of this policy.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in the customer's account may vary depending on the payment provider.
Original shipping charges may not be refundable unless required by applicable law.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, the issue should be reported promptly so that the order can be reviewed and an appropriate resolution can be provided.
7. Exchanges
Exchanges may be available depending on product availability. If the requested replacement item is unavailable, a refund may be offered in accordance with this policy.
8. Order Cancellations
Cancellation requests for unfulfilled orders may be considered depending on the order's processing status. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the return procedure.
9. Online Store
Gavunes operates as an online store serving customers throughout the 50 U.S. states and offering clothing and caps featuring NFL, MLS, and NBA-related styles.
10. Policy Updates
Gavunes reserves the right to update or modify this Return & Refund Policy when necessary. The policy applicable to an order is generally the policy in effect when the order was placed, subject to applicable law.
Important: Shopify currently requires refund policies to be public, accurate, and easy to access, and recommends including the return timeframe, return address, return-shipping responsibility, and refund timing. (help.shopify.com)
You asked for no contact section, so I have omitted one. However, Shopify's current guidance also says stores must provide public-facing contact information, so you should add your required business contact details elsewhere on the store even if they are not included in this policy. (help.shopify.com)